Hugh James
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Holidays are costly, and it can be very frustrating when things go wrong. This pack of documents provides templates for seeking redress for the most common issues that holidaymakers feel warrant compensation, including lost luggage, bad rooms, and delayed travel.
See the individual information associated with each document in this pack for a full description of their use.
This product is supplied so that you can complete it yourself and has no legal support. Your document will instantly draft itself on screen for your particular circumstances as you answer the interactive questionnaire and follow the guidance notes.
Use this letter to seek compensation for lost luggage from either the airline who lost your luggage or the tour operator who chartered your flight. You must have previously filed a Property Irregularity Report (PIR) at the airport when you first became aware of your loss. Although you have completed a PIR, you must still send this letter seeking compensation. You should send this letter as soon as possible after 21 days have elapsed since you filed the PIR as this is the point at which baggage is considered lost and not 'delayed'.
Use this letter to complain to a hotel for providing an unsatisfactory room (e.g. due to its lack of cleanliness). The letter demands that the hotel provide a full refund for the cost of the stay. In order to use this letter, you should have made a complaint about the room at the time of your stay.
If a travel agent has promised you that certain amenities would be included on your holiday which were not included, you can use this letter to complain either to the travel agent directly or to their travel agency. To use this letter, you should have received written confirmation of the amenities from your travel agent.
This is a letter to a film processing company where a roll of film is given to be developed and printed. After the film has been developed, the customer finds that the negatives, while in the possession of the film processing company, were damaged and hence the photographs are unsatisfactory. The letter demands that the company provide compensation for the damage caused within a certain number of working days.
If you travel on a train journey which is delayed for more than an hour, use this letter to write to the train operator, requesting compensation for the delay, as offered under their Passenger's Charter. You must make this claim within 28 days of the journey, and should enclose your original ticket with the letter. Each train company has its own rules for compensation, but these frequently take the form of travel vouchers to use against future ticket purchases. Please note that this document is only for use in England & Wales and Scotland.