If you have received unsatisfactory service at a restaurant, use this letter to complain to the restaurant and demand a full refund of the total bill amount. This document is suitable for use where the service charge was automatically included within your bill, but your request for it to be deducted at the time of paying was refused. It also allows you to claim the cost of repairing or replacing any personal items, e.g. clothing that was damaged as a result of the poor service.

If you have booked a table at a restaurant and they have failed to provide you with the table that you have booked, you can use this letter to send a complaint. To use this document, you must have either been told that there was no other table available or that to get another table that you would have to wait and you could not or did not want to wait. If you have had any additional costs caused by the cancellation of the booking, you can also use this letter to recover these additional costs.

If you have been dissatisfied with the quality of a meal you ate at a restaurant, use this letter to make a complaint to the restaurant and demand a refund for the total cost of the bill. This document is suitable for use where you requested to have the cost of the meal deducted from the bill but this was refused by the restaurant staff, or where you paid in full to avoid causing embarrassment, but indicated that you would be taking steps to recover your costs.